Shipping

Who ships your order

When you buy through this catalog, the order is placed with our retail partner and ships from their fulfillment network. Delivery speed, carrier choice and tracking all follow the partner’s standard shipping program, and the exact delivery estimate for your address appears at checkout before you pay.

Costs

Shipping cost is calculated by the retail partner at checkout based on your address and membership status with them. Many orders qualify for free standard delivery under the partner’s own thresholds; the checkout page always shows the final figure before the order is confirmed.

Tracking

Tracking numbers are issued by the retail partner and appear in the order confirmation they send you. Questions about a package in transit go fastest through the partner’s own order page, since they hold the live carrier data.

Damaged or missing deliveries

Report a damaged box or a missing delivery to the retail partner through the order page — their claims process covers both. If you get stuck, write to [email protected] and we will point you to the right form.