Returns

The return window

Home textile items ordered from this catalog typically come with a thirty-day return window from delivery. The exact terms for your order — window, condition requirements and any exceptions — are stated on your order page.

How to start a return

Open the order in your account, choose the item and select a return reason. The return label and the refund are issued from there; most refunds post within a few business days of the carrier scanning the return package.

Fit problems

A cover that does not fit is the most common reason for returns in this category — and the most avoidable. Before reordering a different size, check the fit range on the product page here and measure the seat width from inner arm to inner arm. If the numbers are confusing, email us at [email protected] with your measurements and we will name the right size.

Defects

Seam failures, hardware faults or fabric defects within the return window are covered by the standard return process. Describe the defect and attach a photo when opening the return — it speeds up the refund.